CLIENT ORDER & EXPERIENCE GUIDE
Payment Terms
To honor the artistry, materials, and dedicated design time reserved for each made‑to‑order creation, full payment is required at the time your order is placed. This ensures your bespoke piece enters our crafting schedule with the care and priority it deserves.
Custom & Bespoke Order Policy
Every custom and personalized design is crafted with intention and tailored exclusively to your specifications. Once an order is submitted, it moves immediately into our preparation and design process. For this reason, all bespoke pieces are considered final sale, and refunds, cancellations, or modifications cannot be accommodated after placement.
Artisan Quality Assurance
We hold our craftsmanship to an elevated standard. Should your order arrive with any concerns related to quality or handling, please notify us within 24 hours so we may assist with attentive care.
Delivery Details
We proudly serve Milwaukee and the surrounding areas with local pickup and delivery options. Delivery costs are based on the combined mileage and travel-time labor required, ensuring a seamless and premium experience.
Shipping is not available at this time. We look forward to offering shipping in the future.
Design Details
Because each piece is individually designed and artfully curated, personalized and custom submissions require a minimum of one week’s notice or longer to enjoy the fullest range of design possibilities. We encourage placing orders as early as possible, as fulfillment is subject to availability.
Select Signature Curated Gift Sets may be available with complimentary expedited turnaround. Additional personalization fees may apply unless otherwise noted within the product description.
Rush accommodations may be possible depending on availability and will incur a rush service fee. For custom inquiries, design consultations, and pickup or delivery arrangements, please contact us directly.
Crystal Capsule Disclaimer
To preserve the beauty and presentation of your crystal capsule—a delicately stretched balloon designed to showcase your curated gifts—we kindly ask that you review the following before placing your order.
Each Crystal Capsule is thoughtfully handcrafted and uniquely designed. While every capsule is created to maintain its intended beauty for a minimum of seven days under normal conditions, longevity will vary based on the design, materials, handling, and environmental conditions. Many capsules remain beautiful for several weeks—and, in some cases, even months—with proper care.
Excessive shifting of the items inside, direct handling of the capsule rather than the base, or exposure to heat, sunlight, air conditioning vents, sharp objects, or sudden temperature changes may affect its clarity, shape, and durability. To ensure its lasting preservation, display this tribute in an elevated, tranquil indoor space—safely out of reach of children, pets, or abrasive walls, and shielded from direct sunlight in a softly shaded area.
For best results, please carry, transport, and display your crystal capsule by the base only, and keep it indoors in a room temperature‑controlled environment.
Crystal capsules that are not filled with curated gifts and contain air only typically enjoy a much longer lifespan, as they are not placed under the same level of tension.
For additional care guidance, please visit our FAQ page. If you have any questions, we welcome you to contact us directly—we are always delighted to assist.
Capsule Care Repair Option
If your capsule pops in your care, a discounted repair may be offered on a case‑by‑case basis. Repairs include a fresh balloon and reassembly but do not include custom vinyl or personalization replacements. Availability depends on design, materials, and scheduling